Cycle logistics
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Rental
Our Lademeister for rent: questions and answers
If you are renting in Hamburg (or the surrounding area), the handover usually takes place at our premises at Waidmannstr. 12 in Hamburg Altona. Of course, you can also commission us to deliver your bike to you. If you are renting outside of Hamburg, we or our logistics partner will deliver your rental bike (or bikes) to your location. The handover and, if applicable, training (see below) will take place there.
Yes! If you have not yet had any experience with three-wheeled transport bikes of this size and have not taken a training course with us, you will receive a mandatory introduction from us on how to ride and use the Lademeister. We offer this training for up to five people. If you have already received training (e.g. in previous rentals), you can start riding immediately after the handover. By the way: If you have received training from us, you are also authorized to instruct and train others in the operation of the Lademeister!
Choose a period and a module as the structure of your choice and send us a request. We will then get back to you as quickly as possible with a personalized offer!
If you have been involved in an accident with other people, be sure to call the police. If you or any of the other people involved have been injured, also call an ambulance. In the event of an accident, please prepare an accident report with pictures, witnesses and the course of events. Please ask the police for a file number.
As soon as everything has been clarified on site or only property damage has occurred without an accident, please be sure to contact tricargo and, if necessary, report and document the damage to the rental bike. We can then check the data you have provided and, if necessary, submit it to the insurance company as a claim. Our workshop or service partner will check whether the rental bike is still operational and what is necessary to repair the damage. We will then clarify the next steps with you.
The cargo bike must be parked in a locked area at night (see also our rental conditions). This could be a locked garage, for example, or a guarded parking garage or restricted factory premises. It is not permitted to park the cargo bike on the street overnight. Please feel free to contact us about this; we are sure we can find a solution!